I'm normally down to defend my boys at Nintendo, but this Joy-Con thing has been a real thorn in my side lately (thank goodness for the Pro Controller). IMO, the Joy-Cons haven't displayed an acceptable level of reliability for a game controller, much less one that costs 60 (to 80) dollars. Apparently some others agree, as a lawsuit has been filed against the Big N.
Here's the link if you've had issues and want to join in on the fun!
CSK&D has filed a class action lawsuit against Nintendo of America, Inc. (ďNintendoĒ) for claims relating to alleged defects in the Joy-Con controllers that are part of Nintendo Switch gaming consoles. The complaint, filed in the United States District Court for the Western District of Washington, alleges that the joysticks on Joy-Con controllers are defective, leading users to experience drift issues. Specifically, the complaint alleges that the joystick on the Joy-Con controllers will automatically register movement when the joystick is not being controlled by the user and interfere with gameplay. The complaint, filed on behalf of purchasers of Switches and Joy-Con controllers, brings claims under various consumer protection statutes as well as various warranty and common law claims.
I submitted my ticket today. It doesn't happen often, but if there's a chance to get them looked over and potentially fixed for free might as well jump on it. (Will suck to not be able to play Zelda for however long repairs take, though! Oh well.)
Both my Joy cons drift and I take great pride in looking after all my controllers and games / systems as best I can. The Left one is especially bad and itís been doing it for the last 6 months. Link keeps jumping off cliffs and Mario is running around without me doing anything. It never started this way - itís as the game gets going - at least at first - now Iím sometimes selecting wrong things on the menu because the selection keeps changing on me. This problem really limited what games I could play in portable mode - the Drift seems to effect games in different ways.
I waited for the right moment and it paid off - I just sent my 2 Joy Cons via Purolator after Nintendo Emailed me instructions today. This was about 3-4 days after sending in my Repair request. I was not told to give out a credit card number and they supplied me with a third party shipping number so everything so far has been free. It will probably take about 2-3 weeks - hopefully they will just replace them and not just fix it - unless they somehow have replacement sticks that are improved.
Iím glad not everybody here has experienced it but I support this law suit as well. As stated by Mop it up, the sticks were probably made a bit on the cheap side which is unfortunate because I have never had a problem with Nintendo products like this before. Itís not like people have been playing Mario Party 2 games all the time like the N64 days. These Sticks should be better quality.
Ok. Well I Just got notice that my Joy Cons have been shipped. Should see them in a few days.
There were no comments on their part on the status of the repair, wether they repaired them or just replaced them. Iím not even sure if only the Left one was fixed. They never issued a charge - just had ďout of warrantyĒ in the details.
Iím interested in seeing what I get back - and if the drift is truly resolved.
UPS apparently lost my joycons. Nothing I can do, because they never reached Nintendo and UPS never sent me shipping confirmation or anything to track it. So... just out $80 or whatever they cost for two. Oh and they are only the left ones, which you apparently can't buy separately. Which means if I want to replace them it will be like $160. Which I don't have, and now my Switch is literally useless.
My wife is being a hero and trying to get it resolved. She talked to Nintendo and they are looking into it. I have a glimmer of hope now, because Nintendo is Nintendo and my experience is their "looking into it" customer-service-response MEANS something, unlike many companies (looking at you especially, Google) that offer empty words and then send a form letter saying "too bad so sad."
So we shall see! Will the Big N pull through once more and prove they are amazing at customer service? Or will I never trust UPS again? (I may not trust them again anyway, lesson learned. Next time I'm taking photos of me handing them the box so they can't say they never had it or whatever.)
Thatís what I use - A Wii U pro controller for playing most of my Switch games in TV mode. *******
Update: I just got my Joy Cons back - they gave me a checklist saying that they ďrepaired/replaced the itemĒ. It looks like they gave me new sticks as the serial numbers are still the same. I will be testing them tonight. (Edit: Both sticks work fine - no drift present and calibration tests are all good) There was no sheet explaining any additional warranty on the repair just standard info on using only licensed products - they gave me a small Smash Bros info / poster pamphlet though. Very impressed by the turn around.
My original left joycon eventually started drifting, but I donít think Iíll do anything about it. I play almost exclusively in handheld and grip my controllers way too tightly, so I donít feel blameless in my controller not lasting. Thankfully I had a back up set that Iím using now.
FUUUUUUUUUUUUUUUUUUUU now another one of mine is drifting. Nintendo is just straight up fixing these for free now, right? Like, I don't have to order my own analog stick and do a semi-complicated repair myself anymore?