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A class-action lawsuit has been filed against NOA! Do your Joy-Cons drift?
News reported by 
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July 20, 2019, 07:23:08
 
I'm normally down to defend my boys at Nintendo, but this Joy-Con thing has been a real thorn in my side lately (thank goodness for the Pro Controller). IMO, the Joy-Cons haven't displayed an acceptable level of reliability for a game controller, much less one that costs 60 (to 80) dollars. Apparently some others agree, as a lawsuit has been filed against the Big N.

Here's the link if you've had issues and want to join in on the fun!

CSK&D has filed a class action lawsuit against Nintendo of America, Inc. (ďNintendoĒ) for claims relating to alleged defects in the Joy-Con controllers that are part of Nintendo Switch gaming consoles. The complaint, filed in the United States District Court for the Western District of Washington, alleges that the joysticks on Joy-Con controllers are defective, leading users to experience drift issues. Specifically, the complaint alleges that the joystick on the Joy-Con controllers will automatically register movement when the joystick is not being controlled by the user and interfere with gameplay. The complaint, filed on behalf of purchasers of Switches and Joy-Con controllers, brings claims under various consumer protection statutes as well as various warranty and common law claims.

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Posted: 07/20/19, 07:23:08  - Edited by 
 on: 07/20/19, 07:23:27    
 
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@GameDadGrant

I submitted my ticket today. It doesn't happen often, but if there's a chance to get them looked over and potentially fixed for free might as well jump on it. (Will suck to not be able to play Zelda for however long repairs take, though! Oh well.)


Posted by 
 on: 07/24/19, 15:20:35
Both my Joy cons drift and I take great pride in looking after all my controllers and games / systems as best I can. The Left one is especially bad and itís been doing it for the last 6 months. Link keeps jumping off cliffs and Mario is running around without me doing anything. It never started this way - itís as the game gets going - at least at first - now Iím sometimes selecting wrong things on the menu because the selection keeps changing on me. This problem really limited what games I could play in portable mode - the Drift seems to effect games in different ways.

I waited for the right moment and it paid off - I just sent my 2 Joy Cons via Purolator after Nintendo Emailed me instructions today. This was about 3-4 days after sending in my Repair request. I was not told to give out a credit card number and they supplied me with a third party shipping number so everything so far has been free. It will probably take about 2-3 weeks - hopefully they will just replace them and not just fix it - unless they somehow have replacement sticks that are improved.

Iím glad not everybody here has experienced it but I support this law suit as well. As stated by Mop it up, the sticks were probably made a bit on the cheap side which is unfortunate because I have never had a problem with Nintendo products like this before. Itís not like people have been playing Mario Party 2 games all the time like the N64 days. These Sticks should be better quality.

Now I wait ....


Posted by 
 on: 07/28/19, 21:43:18  - Edited by 
 on: 07/28/19, 21:46:45
Ok. Well I Just got notice that my Joy Cons have been shipped. Should see them in a few days.

There were no comments on their part on the status of the repair, wether they repaired them or just replaced them. Iím not even sure if only the Left one was fixed. They never issued a charge - just had ďout of warrantyĒ in the details.

Iím interested in seeing what I get back - and if the drift is truly resolved.


Posted by 
 on: 08/04/19, 02:44:20
@Smerd

Keep us updated!


Posted by 
 on: 08/05/19, 05:56:53
WELL!

UPS apparently lost my joycons. Nothing I can do, because they never reached Nintendo and UPS never sent me shipping confirmation or anything to track it. So... just out $80 or whatever they cost for two. Oh and they are only the left ones, which you apparently can't buy separately. Which means if I want to replace them it will be like $160. Which I don't have, and now my Switch is literally useless.

Fun.


Posted by 
 on: 08/05/19, 18:38:20
@J.K. Riki

Whaaat? That sucks!


Posted by 
 on: 08/05/19, 20:40:08
There's nothing UPS can do? That really sucks JK. Sorry to hear that.


Posted by 
 on: 08/05/19, 22:04:58
My wife is being a hero and trying to get it resolved. She talked to Nintendo and they are looking into it. I have a glimmer of hope now, because Nintendo is Nintendo and my experience is their "looking into it" customer-service-response MEANS something, unlike many companies (looking at you especially, Google) that offer empty words and then send a form letter saying "too bad so sad."

So we shall see! Will the Big N pull through once more and prove they are amazing at customer service? Or will I never trust UPS again? (I may not trust them again anyway, lesson learned. Next time I'm taking photos of me handing them the box so they can't say they never had it or whatever.)


Posted by 
 on: 08/05/19, 22:56:04
@J.K. Riki

Ouch man that sucks ! My carrier (Purolator - thatís who Nintendo deals with in Canada ) gave me a number immediately.

Iím hoping UPS and/or Nintendo step up for you.

Do you have a Switch Pro Controller or Magic NS USB adapter so you can use a Wii U/ps3/xbox controller? Thatís how Iíve been playing my Switch for the past week - strictly TV mode.


Posted by 
 on: 08/06/19, 02:31:02
@Smerd

Nope, I bought a pro controller for Wii U and basically never used it, so I didn't get one for Switch. I HAD been fine with the Joycons in their little plastic Joycon holder up to now.............


Posted by 
 on: 08/06/19, 18:46:20
@J.K. Riki

Thatís what I use - A Wii U pro controller for playing most of my Switch games in TV mode.
*******


Update: I just got my Joy Cons back - they gave me a checklist saying that they ďrepaired/replaced the itemĒ. It looks like they gave me new sticks as the serial numbers are still the same. I will be testing them tonight. (Edit: Both sticks work fine - no drift present and calibration tests are all good) There was no sheet explaining any additional warranty on the repair just standard info on using only licensed products - they gave me a small Smash Bros info / poster pamphlet though. Very impressed by the turn around.


Posted by 
 on: 08/08/19, 04:06:40  - Edited by 
 on: 08/08/19, 07:03:46
@Smerd

Thanks for the info! I'm waiting to make sure they're fixing the Joy-Cons with new sticks before sending mine off.


Posted by 
 on: 08/08/19, 05:30:33
@TriforceBun

Not sure when that will happen - it seems the ďnewĒ switches joy cons seem to be made the same way.


Posted by 
 on: 08/08/19, 07:05:33
Update on my Joycons: UPS says they delivered them, Nintendo says they never got them. So they are lost somewhere, but no one knows where.

My champion of a wife is currently beginning the long process of calling back and forth to try to find a resolution, but I have to admit I'm not super hopeful. Guess we'll see.

@Smerd

Oh I didn't know the Wii U one worked with Switch. Hmm. Maybe I will try to find mine. No clue where it is at this point, since the Wii U itself is in a box in storage.


Posted by 
 on: 08/08/19, 17:11:52
@J.K. Riki

You need this for it to work
Magic NS


Posted by 
 on: 08/09/19, 04:42:39
My original left joycon eventually started drifting, but I donít think Iíll do anything about it. I play almost exclusively in handheld and grip my controllers way too tightly, so I donít feel blameless in my controller not lasting. Thankfully I had a back up set that Iím using now.


Posted by 
 on: 08/09/19, 05:11:15
Nintendo opened an Investigation Ticket to figure out where my Joycons went and if they can do anything.

I just hope they put the proper team on the case.



Posted by 
 on: 08/09/19, 15:15:04
Huzzah! Nintendo finally tracked down our Joycons. (Phew.) Now just have to wait to see if they will fix them and stuff, but at least they are no longer lost in some mystery zone.


Posted by 
 on: 08/14/19, 19:25:35
FUUUUUUUUUUUUUUUUUUUU now another one of mine is drifting. Nintendo is just straight up fixing these for free now, right? Like, I don't have to order my own analog stick and do a semi-complicated repair myself anymore?


Posted by 
 on: 08/14/19, 20:58:33
@J.K. Riki Hooray for good news! Nice to see there's still some good customer service out there.


Posted by 
 on: 08/14/19, 21:22:39
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