I'm normally down to defend my boys at Nintendo, but this Joy-Con thing has been a real thorn in my side lately (thank goodness for the Pro Controller). IMO, the Joy-Cons haven't displayed an acceptable level of reliability for a game controller, much less one that costs 60 (to 80) dollars. Apparently some others agree, as a lawsuit has been filed against the Big N.
Here's the link if you've had issues and want to join in on the fun!
CSK&D has filed a class action lawsuit against Nintendo of America, Inc. (“Nintendo”) for claims relating to alleged defects in the Joy-Con controllers that are part of Nintendo Switch gaming consoles. The complaint, filed in the United States District Court for the Western District of Washington, alleges that the joysticks on Joy-Con controllers are defective, leading users to experience drift issues. Specifically, the complaint alleges that the joystick on the Joy-Con controllers will automatically register movement when the joystick is not being controlled by the user and interfere with gameplay. The complaint, filed on behalf of purchasers of Switches and Joy-Con controllers, brings claims under various consumer protection statutes as well as various warranty and common law claims.
My near launch pair are still fine, but that's probably because I don't use them very often. I do believe there must be an inherent flaw with the design that causes the analog sticks to eventually go bad, so I support this lawsuit.
I would support this move, in principle, but there really isn't any principle in a class action lawsuit. It does act as a deterrent, but the lawyers get half of the money (millions) and each claimant splits the rest of the pot (like, $3 each). I hope that Nintendo makes good before it gets off of the ground.
@DrFinkelsteinI got this one. I'm pretty happy with it, the only (small) issue is that there were actually 3 types of small screws and it only came with screwdrivers for 2 of them, luckily I had a small screwdriver that fit the 3rd.
I used this video, which was more or less fine, except it doesn't show you how to put it back together again slowwwwwwly step by step, so I started panicking and I kind of went through the video backwards to get it back together again.
It's not the easiest thing to take apart and put back together, lots of small pieces and you need to disconnect and reconnect some buttons and tiny little cables and such (having tweezers helps), but I managed it and I don't do a lot with hardware. Actually though my first attempt left the buttons messed up and I had to open it up and figure out what was wrong (something had shifted) and realign some stuff and close it again. So it was quite the effort.
I haven't had any issues with my Joy-Cons, but the d-pad on the Pro Controller is disappointing! It's not a huge issue with anything other than Tetris 99, but I REMEMBER WHEN THE SEAL USED TO MEAN SOMETHING
I agree! But there's a (universal?) issue where, very rarely, when you press left, it will register as an up press. Not a huge deal most of the time, but for something like Tetris 99 where pressing up drops your piece down, it's a total dealbreaker.
See, I've heard of this problem before and even took it into the system's button-registration thing to test it, but I haven't noticed it on my own Pro Controller. Not sure if I'm just lucky or not observant enough, but I've played through really challenging 2D games like Cuphead and Hollow Knight without any control issues as far as I could tell. And I did take the Gold once on Tetris 99 with it!
I don't think these things usually work out, and this will probably be dismissed as "normal wear and tear." I think the issue with the Joy-Cons is that they tried to cram so much stuff into a small space, so I'm not sure how they could fix this issue unless they could somehow make room for larger sticks. I hope something comes of this eventually though.
Myself, I haven't experienced this problem, but I also haven't used my Joys that much since I have a Pro. My Joys are mainly for player 2. However, I have noticed that the range of motion on the Joy joysticks seems shorter than on the Pro, which is likely due to their small size.
It's unfortunate to see Nintendo releasing a subpar product, but to be fair I feel like products in general have steadily decreased in quality over the past decade or longer. We live in an age of cheap Chinese- and Hong Kong-produced crap where every company is getting supplies from the same few sources.
As for the Pro D-pad, that issue doesn't seem to be as widespread, but there have been numerous reports of it. For me, I did notice that sometimes when I had first gotten mine, but lately, it hasn't been doing it. Maybe I just got used to the way it works, or maybe it happens less once the controller is used enough and "broken in"?
I feel like Nintendo should replace joy-cons that have drift (for free) but not sure if they need to forced to do that? It reminds me of the red-ring of death for the Xbox 360, it took a while but eventually Microsoft implemented a program that allowed you to get them replaced free of charge.
Yup. The parts are cheap and it takes under ten minutes of work for somebody in their repair center. It should absolutely be a free repair and they should re-engineer the things for future Joycons sold. That's not much to ask.
At Nintendo, we take great pride in creating quality products and we are continuously making improvements to them. We are aware of recent reports that some Joy-Con controllers are not responding correctly. We want our consumers to have fun with Nintendo Switch, and if anything falls short of this goal we always encourage them to visit http://support.nintendo.com so we can help.
Pretty tentative, but better than nothing, I guess. The issue is that (as far as I know), Joy-Cons outside of the 90 day (or 1 year for Joy-Cons that come with the Switch) warranty window still require the $40 repair fee.